The SQM project is my most important work thus far because of the indirect but critical outcomes that hinged upon our user group being able to do their jobs well. This is my favorite project that I've worked on because of the impact on people but also because of the business and usability outcomes we drove with the experience we created. I was grateful to design a brand new product and own the whole design process for 13 months as the sole designer on the team. I gained practical experience running the double diamond process end-to-end, including a design studio with a serious group of users who ideated great concepts that ultimately shaped the product. It was a challenge wrangling such a large, segmented user group at first, so I learned to dig a little deeper into the nuances of each user's role before initial conversations to organize the initial calls better. Executing well on a project of this magnitude at CVS was especially important for me because it's a giant enterprise, ranked #4 on the Forbes List. This fortified my confidence to deliver impact on any team, and in any organization. Thanks, Monica!